BestBrakes will gladly accept returns under these guidelines:
* ALL Returns must be authorized and be issued a valid RMA # - See Below
* ALL RETURN REQUESTS MUST BE SUBMITTED USING OUR WEBSITE.
IF your return is approved, you will receive return shipping instructions and a
Return Merchandise Authorization (RMA#) through e-mail.
* All returns that are not the direct result of our error are subject to a 20% restocking fee.
* Unused and Uninstalled items may be returned within 30 days.
ANY RETURNS ON USED OR INSTALLED ITEMS ARE AT THE SOLE DISCRETION OF THE COMPANY.
from the date of purchase. No returns after 30 days from date of purchase for any reason.
* Special Order items are not returnable/refundable/cancelable under any circumstances.
This includes SP Performance Brake Rotors .
* Customer is responsible for all freight charges incurred with a return or exchange.
* We reserve the right to deduct the original shipping charges from the refund amount
for any order that was originally shipped with Free Shipping.
* When returning any type of rotors: Be sure to follow our Rotor Return Instuctions.
( http://www.bestbrakes.com/images/rotor_return_instructions.pdf )
* Refusal of a shipment does not constitute a right to return or credit.
Refused shipments and undeliverable address shipments that are returned will be charged the full shipping charges BOTH ways AND a 20% restocking fee. KNOW YOUR ADDRESS.
Merchandise shipped from BestBrakes to our customers is always complete, properly packaged, and insured. It is the customer's responsibility to see to it that any item returned to BestBrakes is insured to protect the customer from loss. Any damage, loss, or missing claims must be made with the carrier. Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked down' and are not the responsibility of Bestbrakes.
IT IS THE CONSUMERS RESPONSIBILITY TO VERIFY THE CORRECTNESS AND FIT OF THE PARTS BEFORE USE. ANY USED OR INSTALLED PARTS RETURNS WILL BE AT THE SOLE DISCRECTION OF THE COMPANY. WE WILL GLADLY CORRECT OUR OWN ERRORS AT OUR EXPENSE. RETURNED PARTS WILL BE ASSESSED A 20% RESTOCK FEE.