Terms of
Use
Disclaimer and Warranties
Privacy
policy
Consumer
Notice
Payment Terms and Policies
Order Change and Cancellation Requests
Shipment and
Delivery Terms
Loss or Damage
Claims
Order Returns
Return
Shipping Address
COPYRIGHT
All content provided on this site
is owned by or licensed to Best Brakes, Inc. and is
protected by United States and international copyright
laws. Best Brakes, Inc. retains all proprietary rights to
the content. The content may not be reproduced,
transmitted or distributed without the prior written consent of Best
Brakes.
TERMS OF USE and
DISCLAIMER
In
this Agreement & Disclaimer ("Agreement") "you"
and "your" refer to each customer or website visitor,
"we", us" and "our" refer to Best Brakes Inc.
(doing business as BestBrakes.com), its contractors, agents,
employees, officers, directors and affiliates (hereinafter "Best Brakes Inc.")
and "Services" refers to the products and services
provided by us.
BEST BRAKES INC. PROVIDES THIS SITE AND
RELATED SERVICES SUBJECT TO YOUR COMPLIANCE WITH THE TERMS AND
CONDITIONS SET FORTH HEREIN. PLEASE READ THE FOLLOWING INFORMATION
CAREFULLY
:
DISCLAIMER /
WARRANTIES
THIS SITE
IS PROVIDED AS-IS WITH NO REPRESENTATIONS OR WARRANTIES, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
YOU ASSUME COMPLETE RESPONSIBILITY
AND RISK FOR USE OF THIS SITE AND ANY AND ALL SITE-RELATED GOODS
AND SERVICES.
Best Brakes, Inc. makes no
statement of warranty or guarantee, written or oral, express or
implied. The Purchaser must assume all
responsibility arising from malfuntion, damage, or misuse.
This includes all products we sell, or services
provided.
Some manufacturers offer warranties, and we
will assist our customers in filing warranty claims with these
manufacturers.
Some jurisdictions do not
allow the exclusions of implied warranties, so the above exclusion
may not apply to you.
BEST BRAKES INC.,
ITS AGENTS, REPRESENTATIVES AND EMPLOYEES ARE NEITHER RESPONSIBLE
NOR LIABILE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF
OR RELATING IN ANY WAY TO THIS SITE, SITE-RELATED SERVICES AND/OR
CONTENT OR INFORMATION CONTAINED WITHIN THE SITE. THIS INCLUDES
WITHOUT LIMITATION ANY DAMAGES TO PROPERTY OR OTHER ECONOMIC
LOSSES THAT MAY BE INCURRED.
YOUR SOLE AND COMPLETE REMEDY FOR DISSATISFACTION WITH THE SITE
OR ITS SERVICES IS A REFUND OF THE PURCHASE PRICE OF GOODS OR
SERVICES PURCHASED.
BEST BRAKES INC.SHALL NOT BE LIABLE TO YOU OR YOUR BUSINESS FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
OR LOST OR IMPUTED PROFITS OR ROYALTIES ARISING OUT OF THIS
AGREEMENT OR ANY GOODS OR SERVICES PROVIDED, WHETHER FOR BREACH
OF WARRANTY OR ANY OBLIGATION ARISING THEREFROM OR OTHERWISE,
WHETHER LIABILITY IS ASSERTED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE AND STRICT PRODUCT LIABILITY) AND IRRESPECTIVE OF
WHETHER YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH
LOSS OR DAMAGE. EACH PARTY HEREBY WAIVES ANY CLAIMS THAT THESE
EXCLUSIONS DEPRIVE SUCH PARTY OF AN ADEQUATE REMEDY.
In addition,
Best Brakes Inc.does not represent or warrant that the information
accessible via this site is accurate, complete or current. Price
and availability information is subject to change without notice.
PRIVACY
POLICY
Best Brakes
respects the privacy rights of it's customers and visitors to our
website. We do not sell, rent, or lease any personal
information (including e-mail addresses) to any third party
companies.
NOTICE TO
CONSUMER
SOME OR ALL OF THE PRODUCTS OFFERED ON THIS
SITE MAY VOID MANUFACTUER OR OEM WARRANTIES.
IT IS THE USERS REPONSIBILITY TO
DETERMINE THE SUITABILITY OF ANY SITE RELATED PRODUCTS OR
SERVICES AND THEIR USE.
PAYMENT TERMS AND
POLICIES
ALL ORDERS WILL
BE CHARGED AT THE TIME OF
SALE.
In stock items will
ship within 24-72 hours of purchase.
NON STOCKING ITEMS
ARE CONSIDERED SPECIAL ORDER.
SPECIAL ORDER ITEMS ARE BILLED AND
CHARGED IN ADVANCE.
Every effort
will be made to identify Special Order items when
purchasing.
Special Order items
such as Brake Pads which must be imported from overseas,
Custom Made Brake Lines, Brembo Gran Tourismo Brake
kits, SP Performance Plated Rotors, and other
special order items normally ship within 2-3 weeks from
ordering.
ORDER
CHANGES / CANCELLATIONS
CANCELLATIONS ARE NOT
ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK
DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE TO HAVE YOUR ORDER
CANCELLATION CONFIRMED.
All cancellations
are subject to a 10% processing fee. Cancellation requests on
items that have shipped previous to the request are considered
completed orders, and will be rejected. Some specialty items are not
returnable/refundable/cancelable under any
circumstances.
NOTE:
SP PERFORMANCE ROTORS
ARE CUSTOM,
MADE-TO-ORDER PARTS.
ORDER CHANGE REQUESTS FOR A DIFFERENT TYPE OR
STYLE WILL NOT BE ACCEPTED
ONCE THEY HAVE ENTERED THE MANUFACTURING
PROCESS.
SHIPMENTS AND
DELIVERY
Best Brakes Inc. is only responsible
for shipment, not delivery. We ship all merchandise complete,
properly packaged, and insured.
Any damage, loss, or missing
claims must be made with the carrier.
Shipments to the
following countries are prohibited:
Balkans, Burma
(Myanmar), Cuba, Iran, Iraq, Liberia, Libya, North Korea, Sudan,
Syria, Zimbabwe.
LOSS OR DAMAGE CLAIMS
All
claims must be made within 15 days of
delivery.
For processing Damage claims- or if you
suspect shipping damage, follow these instructions:
1)
INSPECT ALL PACAKGES BEFORE
SIGNING FOR THEM.
If you suspect damage, open the package
and inspect the item(s). If damage is present tell the
delivery person and note it on the receipt.
Receive the shipment and sign the
delivery receipt with "exception" in case of a damaged
package(s).
2) Contact UPS or Fedex Immediately,
and SAVE ALL PACKAGING
MATERIALS. The shipping company will send out
an inspector to inspect the goods.
DO NOT THROW THE PACKAGING AWAY, they must see
everything.
3) After
Inspection- the shipping company will return the items to the
shipper. No damage claims are re-imbursed until the claim is
settled by the shipper. This normally takes 7-10 working days.
RETURNS
Best Brakes will gladly
accept returns under these guidelines:
- - All Returns
must be approved and issued and
RMA#.
- You must call
Best Brakes and have a Sales Representative approve your return
and issue you a
Return Merchandise
Authorization (RMA) number.
- All Returns not the direct
result of our error are
subject to a 20% restocking fee.
-Unused, Uninstalled items, or items
determined to be defective
, may be returned within 30 days from the date of
purchase. NO RETURNS AFTER 30
DAYS.
-
Customer is responsible for all freight charges incurred with a
return or exchange.
- We reserve the right to deduct the original shipping
charges from the
refund amount for any order that was originally shipped with Free
Shipping.
- Special Order items are not
returnable/
refundable/cancelable under any
circumstances.
This includes:
- Brembo Gran
Turismo Big Brake kits
- SP Performance Brake Rotors
-
Porterfield Brake Pads
-
Refusal of a shipment does not constitute a right to
return or credit. Refused shipments and undeliverable
address shipments that are returned will be charged the
original shipping AND the return shipping charges AND
a
20% restocking fee. KNOW YOUR ADDRESS
.
- When returning any type of rotors:
Be sure
to follow our
Rotor Return
Instuctions.
Merchandise shipped from
Best Brakes Inc. to our customers is always complete, properly packaged,
and insured. It is the customer's responsibility to see to it that
any item returned to Best Brakes Inc. is insured to protect the customer
from loss. Any damage, loss, or missing claims must be made with the
carrier. Unauthorized customer returns, or returns that are
mis-shipped, mis-packaged, or mis-delivered, will not be 'tracked
down' and are not the responsibility of Best Brakes Inc.
IT IS THE CONSUMERS RESPONSIBILITY
TO VERIFY THE CORRECTNESS AND FIT OF THE PARTS BEFORE USE.
ANY USED OR INSTALLED PARTS
RETURNS WILL BE AT THE SOLE DISCRECTION OF THE COMPANY.
WE WILL GLADLY
CORRECT OUR OWN ERRORS AT OUR EXPENSE.
RETURNED PARTS WILL BE ASSESSED A 20% RESTOCK
FEE.
For Authorized Returns
:
Best Brakes
Attn: Returns Dept.
210 Gifford Street
Syracuse, N.Y. 13202
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